Please read the following important terms and conditions before you buy join our service.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
—if your digital content is faulty, you’re entitled to a repair or a replacement;
—if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back;
—if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
Important information on downloading costs and ‘bill shock’:
Please check the file size of you’re the content carefully as using too much data might mean that you exceed your data limit on your mobile phone and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad.
This contract sets out:
+ your legal rights and responsibilities;
+ our legal rights and responsibilities; and
+ certain key information required by law.
In this contract:
+ ‘We’, ‘us’ or ‘our’ means Poulsom Middlehurst Ltd trading as HomeNotes; and
+ ‘You’ or ‘your’ means the person buying digital content from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by email at [email protected] (which will generally be responded to in the usual business hours, Monday to Saturday: 9am to 6pm).
Do you need extra help?
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
Who are we?
Our name is: Poulsom Middlehurst Ltd and we trade as Homenotes.
We are registered in England and Wales under company number: 07356834.
Our registered office is at: Unit 11, Waterloo Court, Theed Street, London, England, SE1 8ST.
1.1 If you buy digital content from us or join our service you agree to be legally bound by this contract.
1.2 You may only use the digital content from our site for non-business reasons unless otherwise agreed with us in writing.
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any digital content or joining our service also agree to be legally bound by:
1.4.1 our website terms and conditions and any documents referred to in them;
1.4.2 extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
1.4.3 specific terms which may apply to certain digital content. If you want to see these specific terms, please visit the relevant webpage at any time during the online purchase process.
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 read the acknowledgement email (see clause 4.2.1); or
2.1.2 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering digital content from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order for digital content by joining our subscription service. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. In any event, before you place your order you must check that the hardware and software requirements of your computer or device mean that you can view the digital content.
4.2.1 When you place your order at the end of the online purchase process (eg when you click on the ‘pay now’ button or provide us with your payment details), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.2.2 We may contact you to say that we do not accept your This is typically for the following reasons:
(a) the digital content is unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to buy the digital content from us;
(d) we are not allowed to sell the digital content to you; or
(e) there has been a mistake on the pricing or description of the digital content.
4.2.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
(a) a legally binding contract will be in place between you and us; and
(b) you will gain access to our online portal.
5 No right to cancel this contract once downloading starts
5.1 When you join our subscription service and click ‘pay now’ or provide us with your payment details:
5.1.1 you acknowledge we will take the payment from you using the details you provided us;
5.1.2 you will get access to our service and portal straight away;
5.1.3 you have no right to cancel this contract after thirty days following access to the portal; and
5.1.4 however, you can cancel your subscription to our service at any time before the next subscription period begins.
6 Permission to use the digital content
6.1 When you buy the digital content (see clause 4.2.3(b)), you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.
6.2 The digital content:
6.2.1 is personal to you. You can view it wherever you want in the world but only if you comply with local laws;
6.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users;
6.2.3 may not be:
(a) copied by you;
(b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it);
(c) combined or merged with, or used in, any other computer program or digital content;
(d) distributed or sold by you to any third party;
6.3 Except where you have permission to use the digital content under this clause 6, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
7.1 Our service and digital content is streamed over the internet to computers and other internet connected devices.
7.2 Streaming can use allot of data and streaming rates can be affected by connection rates.
7.3 We recommend a good internet connection to improve viewing experience and suggest a minimum connection speed of 7 Mbps.
7.4 Once you have clicked on the ‘pay now’ button (see clause 4.2.1) and received the Confirmation Email (see clause 4.2.3) you will gain access to our service.
7.5 If something happens which:
7.5.1 is outside of our control; and
7.5.2 affects you being able to access the digital content,
we will let you have a revised time for when you can expect to be able to access the digital content.
8. 1 We accept the most credit cards and debit cards. We do not accept cash or cheques.
8.3 Your credit card or debit card will be charged when you place your order at the end of the online purchase process.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
8.4.1 Verified by Visa: visa.co.uk/pay-with-visa/featured-technologies/verified-by-visa.html
8.4.3 American Express SafeKey: americanexpress.com/uk/benefits/service-security/safety-fraud/how-amex-protects-you/safekey/
8.5 The price of the subscription:
8.5.1 is in pounds sterling (£)(GBP);
8.5.2 includes VAT at the applicable rate; and
8.5.3 does not include any additional ‘additional items’ such as one-to-one consultations.
9 Nature of the digital content
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:
9.1.1 is of satisfactory quality;
9.1.2 is fit for purpose; and
9.1.3 matches its description.
9.2 We must provide you with digital content that complies with your legal rights.
9.3 When we supply the digital content and allow you access to our portal:
9.3.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
9.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and
9.3.3 you acknowledge that there may be minor errors or bugs in it.
Faulty digital content
10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
10.1.1 visit our website;
10.1.2 contact us using the contact details at the top of this page; or
10.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10.3 Please contact us using the contact details at the top of this page, if you want:
10.3.1 us to repair the digital content;
10.3.2 us to replace the digital content;
10.3.3 a price reduction; or
10.3.4 to reject the digital content and get a refund.
10.4 To avoid faults in the digital content happening, you must:
10.4.1 install any fixes, updates, upgrades, new releases and new versions is applicable as soon as reasonably possible after we tell you that they are available to be downloaded; and
10.4.2 use it only on the recommended third party software and equipment set out in the guide to its use or on our website
11 End of the contract
11.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12 Limit on our responsibility to you
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
12.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part;
12.1.2 business losses; and
12.1.3 losses to non-consumers.
12.2 We are not providing professional services to you as your architect. Any information given is general guidance only and is not exhaustive. Any financial numbers, statistics or advice referenced on our website, or in our masterclasses, are simply estimates or projections based on past projects, and should not be considered exact, actual or as a promise of planning permission and / or potential earnings. Every project is unique and requires the specific advice and guidance from the professionals involved.
13.1 We will try to resolve any disputes with you quickly and efficiently.
13.2 If you are unhappy with:
13.2.1 the digital content;
13.2.2 our service to you; or
13.2.3 any other matter,
please contact us as soon as possible.
13.3 If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
13.4 The laws of England and Wales will apply to this contract
14 Third party rights
14.1 No one other than a party to this contract has any right to enforce any term of this contract.
1.1 This policy sets out how we collect, process and hold your personal data if you visit our event ticket shop or otherwise provide personal data to us. We are Poulsom Middlehurst Ltd Trading as HomeNotes of 11 Waterloo Court, 10 Theed Street, London SE1 8ST. We are the data controller of your personal data.
1.2 This policy affects your legal rights and obligations so please read it carefully. If you have any questions, please contact us at [email protected].
Personal data we collect
2.1 We collect, process, store and use personal data when you book a ticket to an event including your name, address and email address together with payment information. We may also collect personal data that you give to us about other people if you register them to attend an event. You agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.
2.2 All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.
2.3 You do not need to provide us with any personal data to view our event ticket shop. However, we may still collect the information set under the Data we automatically collect section of this policy, and marketing communications in accordance with the Marketing Communications section of this policy.
2.4 When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
Data we automatically collect
3.1 When you visit our event ticket shop, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include
(a) your computer or other device’s unique ID number;
(b) technical information about your device such as type of device, web browser or operating system;
(c) your preferences and settings such as time zone and language; and
(d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our event ticket shop, our events and the services we provide, and for analytical and research purposes.
4.1 If you opt in to receive marketing communications from us you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys and information about new events. We retain a record of your consent.
4.2 You can choose to no longer receive marketing communications by contacting us at [email protected] or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
Lawful processing of your personal data
5.1 We will use your personal data in order to comply with our contractual obligation to supply to you the tickets to an event that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.
5.2 We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.
Who do we share your data with?
6.1 We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.
6.2 Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety.
6.3 We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Where we hold and process your personal data
7.1 Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.
8.1 A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
8.3 We also use Google Analytics to monitor how the event ticket shop is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
9.1 We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
9.2 Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.
9.3 However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.
10.1 You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at [email protected]
10.2 Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
10.3 If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see www.ico.org.uk.
11.1 If you register with us, we shall retain your personal data until you close your account.
11.2 If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.
11.3 If you have otherwise booked a ticket with us or contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.
12.1 If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
12.2 This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
12.3 We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our event ticket shop after the time we state the changes will take effect, you will have accepted the changes.1.2